Terms & Conditions

1. About us

A2Dominion Group is a brand name used by companies within the A2Dominion Housing Group Ltd (an exempt charity registered under the Co-operative & Community Benefit Societies Act 2014 Soc. No. 28985R, HCA Reg. L4240). For a full list of subsidiaries, please view our Group Structure document.

Registered Office: A2Dominion Housing Group Ltd, 113 Uxbridge Road, Ealing, W5 5LT.

‘We’, ‘us’ or ‘our’ refers to A2Dominion Group, and ‘our website’, ‘site’ or ‘the website’ refers to A2Dominion Group website.

2. Content on this website

A2Dominion Group makes every effort to ensure this website contains content that is correct, complete and up-to-date, however we cannot guarantee the accuracy and completeness of all content on this website.

Content on this website should not be used as official financial, legal or other advice.

Content on our website does not affect our liability in matters concerning fraud or in other such circumstances. The limiting of our liability for such instances will not be applicable if prohibited by English law.

3. Links

Links to other websites

Where this website contains links to external websites, web pages and downloads, we make every effort to make sure they are relevant, current and appropriate. However, we do not have control over external websites. We are not responsible for the content and reliability of external websites, and you use them at your own risk. Where this website links to third party websites, we are not endorsing their goods, services or materials.

Third party content

Occasionally, we may publish content from third parties on our website but we cannot be held responsible for the quality or accuracy of such content nor for anything that happens as a result of such content.

Links to our website

If you include a link on your website to the A2Dominion Group website, it must always be displayed in a full browser window. It must never be displayed within frames on any external webpage. Please use the target value ‘_top’ or ‘_blank’ in your HTML hyperlink tag. Please always link to a webpage as a whole; do not link to individual images or any other page element. Embedding any image or page element from our website on any external webpage is also prohibited.

4. Privacy and security

Information about how we collect and use your personal information and how we protect your privacy can be found in our Privacy & Cookie Policy , which forms part of these terms and conditions. This policy also describes how we use cookies and any other tracking technologies on our website.

Any information you give us by completing our online contact form is not secure unless we explicitly say on the particular web page that it is. We therefore cannot guarantee that the information you give us on these forms will not be intercepted or changed, or that we will receive it safely.

We make every effort to make sure our systems and website are free from viruses. However, please make sure your computer is running properly and uses up-to-date anti-virus software.

We do not accept responsibility for any issues you experience on your computer or other devices as a result of using our website or from downloading software to improve your experience of our website.

5. Competition terms

We may run competitions or promotions on our website. These will have additional terms and conditions.

6. Parental/guardian responsibility

Children or dependents using our website should be guided by parents or guardians. Anyone aged 16 and under must get consent from parents or guardians before giving us personal information.

7. Copyright and trademarks

All trademarks and content on this site, including logos, designs and functionality, are owned by A2Dominion under the A2Dominion Group brand, or are used by licence or agreement with third parties. They are protected by UK and international copyright and all rights are reserved.

Our website can only be used for personal use. You must not use our website for commercial or business purposes. We are not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity. You may copy, download and print content from the website for personal use, but you must not use our website in any other way unless we have indicated that you may do so.

You must not modify any print or digital copies of materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences, or any graphics without accompanying text.

You must not use content from our website to market properties on any other websites without getting consent from us, whether or not you have been instructed to do so by the property’s owner or anyone else.

You must not use our content in any way which may imply that we have allowed you to do so, or which may imply that you are our agent or represent us in any way, unless you have our written permission.

Your limited rights to use our content will end immediately if you do not follow all of the above requirements. If we do end your rights to use our content, you must immediately delete any of our content from your systems, arrange for content to be deleted from any other third party websites where you have uploaded content, and destroy any print copies of our content.

8. Provision of online service

We aim to make our website available 24 hours a day, but we will not be held responsible if the website is unavailable or experiencing issues for any period of time. Where it is within our control, e.g. when carrying out essential maintenance to improve our website, we will try to make sure that any disruption to our online services is minimal and we will give advance notice where possible.

We will not be held responsible if information you submit on our website is lost, erased, modified, not received, or stored or displayed incorrectly.

9. Marketing

When you use social media platforms, and if you have opted in to receive our marketing, you may receive advertising that is specifically tailored to your needs. This is known as ‘targeted advertising’ and will relate to A2Dominion services only. You will not receive any other types of targeted advertising because we will not pass your information on to any other social media groups. If you want to stop receiving notifications about A2Dominion services via social media platforms, please visit the security settings within the specific platform to amend your settings.

All our communications contain an unsubscribe link. If you wish to stop receiving communications from us, you will be able to do so by following this preference centre link in our emails.

9. Your use of this website

You cannot:

• Impersonate a customer or any other person
• Give us false or misleading information.
• Upload computer viruses or any other harmful file, programme or application that may damage our website, systems or our users’ systems.
• Use language that is likely to cause offense to others or be in any way offensive when submitting information, creating user accounts, or communicating with staff or other website users.
• Use the website for any unlawful purpose.

We have the right to take appropriate action against anyone who breaks the above code of conduct.

10. Claims and actions against other users

We are not responsible for how third parties use the content on our website. If you want to make a complaint or claim against anyone else who uses our website, you must do this independently of A2Dominion.

We are not responsible for any loss or damage experience by a user as a result of:

• Using our website; or
• Using or relying on content contained on our website.

For business users, we will not be responsible for:

• Loss of profits, sales, business, or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill or reputation; or
• Any direct or indirect loss or damage.

11. Website changes

We have the right to change or remove any part of the website at any time without notice.

12. Changes to these terms

We have the right to make changes to our terms and conditions at any time. We may need to change our terms and conditions if there are changes in the law or changes to our services or our website. By using our website, you accept these changes. If you do not agree with any changes made, you should not use our website.

13. Contact

If you have any questions about our website or these terms and conditions, please contact us.

Last updated on 22 October 2021.