News

We recorded an overall deficit of £21.0 million (2023: £12.8 million deficit) for 2023/24, which includes net interest charges and a reported downward movement in the valuation of investment property totaling £14.5 million.

Refocusing priorities on improving homes and services

The result reflects our decision, outlined in our new Corporate Strategy, to refocus finances on improvements to services and customers' homes, as well as investing in building safety work.

The last year saw a continued increase in investment in maintaining and improving properties to ensure customers’ homes are safe and comply with new regulations (£96.8m – 2023: £86.1m). We will also be investing approximately £612m in customers’ homes over the next five years, in line with our 2030 vision to provide homes people love to live in.

New approach to property development

Our end-of-year performance has also been impacted by impairments on schemes in development and the costs of aborting potential developments as we continue to assess the feasibility of our schemes.

This reflects our new approach to property development, which focuses on regeneration and redevelopment of existing homes and neighbourhoods, and moves away from our previous emphasis on private sale homes.

Improving systems

In addition, we decided to write-off the costs of our legacy IT programme and introduce a new approach to improving systems for customers and colleagues to drive service improvements and efficiencies that will be more cost effective in the medium term.

The change in direction is one of several initiatives that is helping to underpin our work to improve services and outcomes for customers, as well as return to a compliant regulatory grading after our regulatory downgrade in January 2024. We are continuing to review our cost base with several initiatives put in place to reduce costs and improve income generation.

Higher operating costs

Our operating costs increased by 8.6% (2023: 17.1%) and continued to be affected by the rise in inflation including higher utilities and insurance costs of £4.8 million, with increases in: the costs of housing management including decants (£9.8m); leasehold (by £6.1m) and service charge (by £4.7m). Repairs costs increased by £7.7m, driven by higher inflation, increased volumes of repairs and the cost of transitioning to a new joint venture repairs partnership.

In commercial activities, our end of year results were impacted by the planned reduction of our sales and development programme. Construction costs and delays also increased with some schemes rolling into 2024/25, leading to impairments on some current schemes (£12.6m).

Remaining financially strong

Our balance sheet remains strong, with a Fitch A credit rating, more than £3.5bn of fixed assets and investments, and a reserves position of over £1bn.

With significant liquidity and a strong asset base, we have been taking the tough calls now to reset the business to ensure we are well prepared to meet the significant challenges faced across the wider housing sector in years to come, so that we can do more to support customers and alleviate housing needs.

Ian Wardle, Chief Executive Officer at A2Dominion, said: “Over the last year we’ve been open and transparent about the need to improve outcomes for our customers, all while dealing with the pressures of financial and regulatory change to the housing sector as a whole.

“Since I arrived at A2Dominion in 2022, the Board has been clear we needed to simplify the organisation and return to the roots and beating heart of a housing association, moving away from being a residential property group.

“This means we have had to take some tough calls to reset and pivot the organisation. These difficult decisions are being taken for the right reasons to support service improvement, adjust our development focus and write off some historic costs that we don’t believe will deliver what we need for customers and colleagues.

“Our strategic priorities outlined in this report look set to help achieve value for money, working first and foremost with - and listening to - customers, as well as other stakeholders to prioritise investment in our core services and communities.

“Although the Group’s profitability continued to come under pressure from economic constraints, we’ve already taken action to reduce costs and improve income generation. But there is still work to do.

“Our underlying financial strength and potential is strong, and we will return to profitability as part of the improvements we are making.”

Key highlights from the report:

• 38,000+ homes in management
• 70,000+ customers
• 78% customer satisfaction including with complaints, repairs and contact
• 87% satisfaction with repairs
• £12.3m generated in social value
• £38m invested in building safety works
• 668 new homes developed, including 329 affordable homes
• 72 local authority areas where we operate in
• £48.7m operating surplus
• £399.6m turnover
• £3.5bn in fixed assets and investment
• £1bn in reserves
• £9.7m secured to support customers
• Fitch A credit rating maintained

Find out more about our end-of-year performance in our Annual Review, Annual Report & Accounts, and Customer Annual Report.