Thousands of customers supported through our domestic abuse service

21 October 2024
This October, we’re shining a light on Domestic Abuse Awareness Month. It is dedicated to giving a voice to its victims, recognising the signs and where to get help.
DA article
October is Domestic Abuse Awareness Month
Last year, we supported 2,596 people who contacted our Oxfordshire Domestic Abuse Service.

Our dedicated team of specialists are on hand to provide:

  • practical and emotional advice and guidance, either face-to-face or via our helpline
  • a safe place to flee and help to rebuild lives.
We also work in partnership with other organisations, such as Oxfordshire County Council and the Police, to keep our customers safe.

One of our customers, who lives in Oxfordshire, shares her experience of the support she received from our team to report her abuser to the Police.

She says: “I would like to tell you how much the support worker helped me to protect myself and my daughter. The most important thing for me was to feel supported and guided.

“Being very stressed and scared, I found it difficult to comprehend what is going on and come up with a plan. And this is where her help was crucial. My support worker came with me to visit the Police 3 times. The last time she stayed with me through the night. She provided me with valuable advice, safety plan, and many other tips.”

What is domestic abuse?

Domestic abuse can take different forms, including:

  • Physical abuse
  • Sexual abuse
  • Financial abuse
  • Coercive control and gaslighting/emotional abuse
  • Digital/online abuse
  • ‘Honour-based’ violence
  • Forced marriage.
Jane Clarges, Head of Operations at A2Dominion, added: “Domestic abuse is often hidden behind closed doors, and we understand how hard it can be for victims to reach out. The first step in escaping an abusive situation is providing reassurance they are not alone and it is not their fault.

“We encourage customers experiencing domestic abuse, to speak to any of our staff who will be discreet and sensitive to their situation.”

How to contact us

Customers can contact our Oxfordshire Domestic Abuse Service using our online referral form, by emailing adas@a2dominion.co.uk or calling us on 0800 731 0055.

Support for all our customers

If our customers are currently experiencing or has experienced abuse from a partner, ex-partner or family member, they can talk to us at any time.

As part of our commitment to all our customers we will:

  • Offer practical support and advice
  • Listen to them and make them aware of all the organisations that can support them to make choices on next steps
  • Work with our partner organisations to keep them safe
  • Take action in line with our procedures to hold perpetrators to account.

Other services that provide support