Working in partnership to keep customers safe

15 November 2024
We’re encouraging customers to let us know straight away if they have a safeguarding concern for themselves or someone they know.
safeguarding
National Adults Safeguarding Week takes place from 18 to 22 November
Last year we supported 1,281 adults through our safeguarding service, to protect them from harm, abuse and/or neglect.

We’re raising awareness of this important issue, as part of National Adults Safeguarding Week, which takes place from 18 to 22 November.

The campaign is led by the Ann Craft Trust, which is a leading authority in safeguarding, and this year’s theme is ‘working in partnership.’

We’re here to help

As part of our commitment to all our customers we will:

  • offer advice and guidance
  • listen to them and make them aware of all the organisations that can support them to make choices on next steps
  • work with our partner organisations to keep customers safe.
Fiona Meaden, A2Dominion’s Head of Operations, said: "At A2Dominion, we all have a role to play in safeguarding and customers can contact any of our team for help.

“We’re delighted to be supporting National Safeguarding Adults Week. It provides an opportunity to share good practice, start conversations and work with our partners, such as the NHS and police, to help keep customers safe in their community.”

How we supported one of our customers

One of our customers reached out to us as he was struggling with his mental health following the loss of a friend.

We spoke to the customer to find out more about how he was feeling and discussed what we could do to support him. With his permission, we also contacted his local GP and requested a welfare check.

As a result of our referral, the GP arranged for the customer to get ongoing support for his mental health. We continued to keep in touch with our customer, who explained to us he wanted to get back to work, as his mental health was improving, and he felt ready to move forward.

Our dedicated employment team took action and got in touch with the customer to talk through different options. Following the session, they arranged for him to join our Steps2Work programme. This was well received by the customer, who gained more confidence and got the skills he needed to secure a job.

What is a safeguarding issue?

A safeguarding issue or concern is anything that might impact on a person's welfare, cause them harm or put them at risk.

The issue or concern could be:

  • Sexual abuse
  • Physical abuse
  • Psychological abuse
  • Domestic abuse
  • Discriminatory acts or practices
  • Financial abuse
  • Neglect and acts of omission
  • Modern day slavery
  • Organisational abuse
  • Self-neglect.

How to contact us

If there is an immediate risk to a child, young person or adult, please contact the Police on 999.

Find out more on our dedicated Help pages.